Terms of service

ABT Media LLC (DBA Grow via Social) provides affordable social media management services as described on our website (www.growviasocial.com). By signing up for our services, you agree to have read and understood our terms & conditions.

1. Collaboration & Communication

1.1 – Service Delivery: ABT Media LLC (DBA Grow via Social) strives to deliver the highest quality services in a timely manner. Each client works with an account manager as their point of contact and support. A successful partnership relies on timely, honest, and detailed feedback. Approval of deliverables is considered final, and no more revisions are allowed after approval.

1.2 – Social Media Account Issues: Since we work with third-party social media platforms, we cannot control issues such as connection errors, disconnections, or password changes. However, we will do our best to resolve errors within our control. Please contact the support of each platform for issues outside of our control.

1.3 – Scheduling & Posting: You acknowledge that ABT Media LLC (DBA Grow via Social) cannot schedule and post approved content until at least one platform has been connected to our Scheduling Platform. If you are unable to connect your social media channels successfully, it does not warrant a refund, as we still create the actual content and posts for you.

If connection issues cannot be resolved, you can download the posts and manually post them on your own. ABT Media LLC’s (DBA Grow via Social) posting and scheduling is a free, value-add service, meaning no pro-rated refunds will be offered for issues related to this. We will, however, do our best to resolve any technical issues.

1.4 – Support: Due to our low-cost, high-volume nature, we only offer support and communication through our dashboard, live chat, or email—no calls.

1.5 – Client Delays After Signup: Our service delivery begins as soon as you have signed up and completed the questionnaire. If you do not complete the onboarding questionnaire, it does not warrant a refund.

Your payment(s) will turn into credits you can use in the future whenever you want, and they will never expire. We will not push back the billing date for delays caused by you. We will start creating the next batch of services as soon as the next charge is made, even if it is just a week after the first delivery was approved.

1.6 – Lack of Feedback or Approval: Once we send you the deliverables, we expect you to provide timely feedback or approval. If you delay this, causing time-sensitive posts to become outdated, we will not replace those posts with new ones.

If we do not receive feedback or approvals by the time your next month’s charge arrives, we will start creating the next month of content, so that we keep delivering what you paid for. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch. As long as we have created and delivered your posts, we are fulfilling our Service as described.

1.7 – Respectful Communication: Due to our high-volume business nature, we have many clients, the majority of whom are pleasant to work with. However, we occasionally encounter clients who are rude, impolite, and disrespectful. We will not tolerate such behavior and will cancel their accounts immediately without warning. No refunds will be made in this case, with no exceptions.

1.8 – Best Practice: If you change your password, please inform us immediately. Monitor your accounts to ensure posts are being published successfully. Provide us with clear direction and feedback and communicate with us as you would with any in-house team member.

The worst thing you can do after we deliver your posts is to remain silent for weeks without providing any feedback and then suddenly tell us you want to cancel because you are not satisfied. We have a talented team capable of creating any type of content for you.

If you are not satisfied, it is likely due to unclear communication of your wants and needs. We are happy to make the necessary revisions based on your detailed feedback. Therefore, please work with us instead of going silent or requesting to cancel right away. By maintaining open and consistent communication, we can collaborate to create content that meets your expectations and enhances your social media presence.

2. Refund Policy

By signing up, you accept our refund policy, acknowledging that all services are non-refundable.

This is due to the non-returnable nature of personalized, digital services and manual labor. We are not a full-service agency; we are a low-cost creative services subscription that you can cancel month-to-month.

While we strive for your satisfaction, this is not a “only pay if you like it” service. You pay us for creative deliverables based on your brief, feedback, and revisions. We don’t guarantee satisfaction, marketing results, growth, or engagement, but we will happily implement your revisions.

No Refunds: We do not offer refunds for any reason, as our team dedicates time and effort to creating and managing bespoke content for our clients.

Connectivity Issues: You pay us for the creation of social media content. Posting and scheduling is a free, value-add service, meaning no refunds will be offered for any issues related to this. We will, however, do our best to resolve any technical issues.