Refund Policy

Updated 5/15/2024

At Grow Via Social, we are committed to delivering high-quality creative services. The following outlines our strict no-refund policy to ensure clarity and transparency.

 

1. General Policy

By signing up for our services, you agree to this refund policy, acknowledging that all sales are final and non-refundable due to the customized nature of digital and creative deliverables.

• Grow Via Social operates as a low-cost, subscription-based creative service.

• Payments cover custom content creation based on your brief and feedback.

• Marketing results, engagement, or satisfaction are not guaranteed and do not qualify for refunds.

Refunds will not be issued once content creation has started. Content creation begins immediately after payment is processed and our team starts developing your posts.

2. Cancellation Policy

• Clients may cancel their subscription at any time before their next billing date.

• Cancellation requests must be submitted in writing via email to support@growviasocial.com.

• Prorated refunds are NOT offered. If a charge is made before cancellation, the next round of content will still be delivered.

Failure to review or approve content does not qualify as grounds for cancellation or a refund.

3. Non-Responsive Clients & Auto-Scheduling Policy

To maintain a consistent workflow, Grow Via Social follows this structured approval process:

• Clients receive email and SMS notifications when content is ready for approval.

• If no response is received within 14 days, content is auto-scheduled based on the provided brief or independent research.

• Once auto-scheduled, only minor edits are allowed within 7 days. Full rewrites or replacements will not be granted.

4. Subscription Renewal

• Grow Via Social operates on a recurring subscription model.

• Charges are automatically processed each month.

• Renewed subscriptions are non-refundable, and all deliverables for that period must be accepted.

Clients are responsible for managing their billing and subscription status.

5. Performance & Results Disclaimer

• Grow Via Social does not guarantee specific results, growth, or engagement.

• Our service focuses on providing high-quality social media content—performance depends on external factors outside our control.

Purchases are for content creation, not marketing outcomes.

6. Onboarding & Service Activation

• Service begins immediately upon payment processing.

• Failure to complete the onboarding questionnaire does NOT qualify for a refund.

• Payments may be converted into non-expiring credits if onboarding is delayed.

Refunds are not issued for onboarding delays caused by the client.

7. Technical Issues & Platform Access

• Posting and scheduling services are free value-added features.

• If social media accounts cannot be connected, content will still be created and delivered for manual posting.

• Grow Via Social is not responsible for:

  • Third-party platform issues (disconnections, suspensions, policy changes).

  • Failed posts due to client-side errors.

  • Account access problems that prevent posting.

Platform errors do not qualify for refunds or billing adjustments.

8. Quality Control & Revisions

• Grow Via Social employs a strict quality assurance process to minimize errors.

• Clients are responsible for reviewing and approving all content.

• Refunds are not issued for:

  • Minor typos or incorrect details in approved content.

  • Posts scheduled on incorrect dates (minor adjustments will be made).

  • Content becoming outdated due to delayed approvals by the client.

Clients must provide feedback promptly to ensure accuracy.

9. Service Delays

• Delays caused by Grow Via Social may result in a billing adjustment, but NOT a refund.

• Delays caused by the client (e.g., failure to approve content) will not result in billing adjustments or refunds.

• If feedback is not provided within 30 days of delivery, revision requests will no longer be accepted.

Timely communication ensures smooth service delivery.

10. Resellers & White Label Partners

• Resellers are responsible for their client payments.

• Refunds are not issued if a reseller’s client fails to pay.

• Resellers must manage all communications with their own clients.

We do not issue refunds for reseller-related client disputes.

11. Credit Card Disputes & Chargebacks

• Clients agree not to dispute valid charges related to services covered in this refund policy.

• All disputes must be raised within 14 days of billing.

• Initiating a chargeback will result in:

  • Immediate suspension of services.

  • Revocation of all content rights, including past deliverables.

  • A formal invoice for the disputed amount plus legal and administrative fees.

• Unpaid chargebacks will be pursued in collections and may be reported to credit bureaus.

Disputes waste time and resources—please communicate with us first.

12. Blackmail & Threats

• Attempts to secure refunds through threats or negative reviews will not be tolerated.

• Grow Via Social reserves the right to pursue legal action against defamation, slander, or extortion.

Clients engaging in such behavior will be permanently banned from our services.

13. Acknowledgment & Agreement

By signing up for Grow Via Social’s services, you acknowledge that:

• You have read and understood this Refund Policy.

• You agree that refunds will not be issued once service production has started.

• You are responsible for approving content within the provided timelines.

This acknowledgment is part of our Terms of Service, which must be accepted at the time of purchase.